Refund Policy

At CMS Financial, we are committed to maintaining the highest level of customer satisfaction. We strive to provide exceptional financial services and transparent communication with all our clients. This refund policy outlines the conditions under which refunds may be considered and issued.

General Policy

All payments made to CMS Financial for trading accounts, services, or associated fees are non-refundable once the service has been rendered or the account has been activated.

Refund Eligibility

• A client’s account was funded in error, and no trading activity has taken place.
• A duplicate payment was made due to technical error.
• The client has been incorrectly charged due to an internal processing issue.
• A client is unable to proceed with account activation due to failed KYC/AML verification, and the funds remain untouched.

Refund Request Procedure

• Submit a written refund request to [email protected] within 7 calendar days of the payment.
• Include full name, account number, date of transaction, amount, and reason for the request.
• Provide any supporting documents if requested.

CMS Financial will review each request on a case-by-case basis. Approved refunds will be processed via the original payment method, within 7–14 business days of approval.

Exceptions

• Refunds will not be granted if trading activity has occurred or services have been utilized.
• CMS Financial reserves the right to deny a refund if there is evidence of misuse, fraud, or breach of the terms and conditions.

Contact Information

For any refund-related queries, please contact:
[email protected]